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Frequently Asked Questions

Things to know
Tailored to meet the exact needs of your community

Frequently Asked Questions

HG Management services most types of properties and specializes in single family, townhome, patio home, condominium, and master planned HOA communities.

We have compiled a list of some of the most frequently asked ones below. If you have questions not listed here please give us a call or send us an email. Our team members will be happy to assist you or point you in the right direction.

Frequently Asked Questions

What Is A 'Management Company,' What Do They Do, And How Do I Reach Them?

A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached online or by phone (303.804.9800).

What is a Homeowner's Association?

A Home Owner’s Association  is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&Rs, Bylaws, and Articles of Incorporation.The governing legal documents and other documentation for the association may be viewed online by visiting the Client Access Portal (button below). The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.

Client Access Portal

What is the Board of Directors?

A: The Homeowners Association is generally setup as a non-profit corporation. The Board of Directors of the association is elected by the homeowners, or as otherwise specified in the bylaws, to oversee the operation of the Homeowners Association. The limitations and restrictions of the powers of the Board of Directors is outlined in the Association’s governing documents found in the Client Access Portal.

Client Access Portal

What are CC&Rs?

A: The Covenants, Conditions and Restrictions (CC&Rs) (or Declarations) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&Rs were recorded by the County recorder’s office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&Rs may result covenant violations or fines to a homeowner by the Association. The governing documents for your association may be viewed in the documents section of your Client Access Portal.

Client Access Portal

What are Bylaws?

Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership’s voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business.  To review the Bylaws for your association, please visit the Client Access Portal.

Client Access Portal

Are there any other rules?

A: Most associations have developed Rules and Regulations as provided for in the CC&Rs and adopted by the Board of Directors.Rules are established to provide direction and guidelines to the membership, where applicable, with regard to parking, vehicles, pets and pool use hours, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation.  For details regarding to your association please visit the Client Access Portal.

Client Access Portal

If I am having a problem with a neighbor for a violation of the Policies and Guidelines, what can I do?

A: If you are having a problem with your neighbor or another resident, and the situation cannot be resolved among yourselves, then you may be able to turn to your Association, depending on the situation. Should this occur, contact HG Management and/or attend a Board meeting to discuss the issue.  If the situation is deemed to be in violation of the CC&R’s, Rules, Policies and/or Guidelines, action will be taken.  In the situation where the issue cannot be addressed by the Association, action by 3rd–party entities are sometimes required.

Are Board Meetings open to all residents? If so, where and when are they held?

A: Yes. There are several ways you may obtain this information.  By contacting HG Management’s Support Services, your Community Association Manager, visiting your Association website for the schedule or calendar, via newsletter (if any), onsite physical notice, and/or community e-blast.  Some Association’s have the same recurring date and time and others do not.  Email support@hgmanage.comInclude your association name

If I want to serve on a committee, how do I find out what committees are active and how I can get involved?

A: If you are interested in volunteering, please contact HG Management and/or attend a Board meeting to express your interest.

What is my assessment?

A: The assessment is the periodic amount due (varies by association) from all homeowners to cover the operating expenses for the year, including contribution to the reserve fund(s) for replacement of repair and replacement of assets in future years. Assessments are due on the first of the month.  For additional information on this, review your Declarations and the Association Collection Policy in the documents section of our Client Access Portal.

Client Access Portal

How is the amount of my assessment determined?

A: All association’s operate off of an annual budget as determined by the Board of Directors.  Budgets are based off of the Association’s needs to operate the business on a day to day basis and reserving for future needs.  Reserve funds are monies set aside for future expenses base on the  life expectancy of certain assets such as: lighting, street resurfacing, pool equipment, painting, roof replacements, etc. This total expense amount is then divided by the number of units equally or as otherwise defined in your Association Declarations.

Will my assessment go up?

A: There is no concrete answer to this but it is encouraged that assessments increase annually or on a regular basis to keep up with inflation and other increase in operating a business. The Board of Directors may approve a budget with an increase planned, in order to cover increased costs of operating and maintaining the common areas and to ensure there are sufficient reserve funds.

Can my assessments ever go down?

A: Only in extremely rare cases when an Association is 100% funded in reserves and for operating expenses.  Even then it is discouraged as inflation and other increases will eventually catch up to any surplus your association may have. Most Associations do not reach this level of funding however.

What happens if I don't pay my assessment?

A: The maintenance and operation of the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late fees as defined by the Association’s Declarations and Collection Policy. Failure to pay timely will result in late fees, interest charges, and possibly even a lien and foreclosure on your home.  Assessments are critical to the Association in order to maintain the community and to maintain and increase property values.